/* Caixa de entrada do chat de suporte (painel do lojista e super-admin). Estilo WhatsApp Web escuro. */
.si-abas,.si-wrap,.si-cfg,.si-modal{--si-bg:#111b21;--si-bar:#202c33;--si-chat:#0b141a;--si-out:#005c4b;--si-in:#202c33;--si-tx:#e9edef;--si-mut:#8696a0;--si-ln:#2a3942;--si-ac:#00a884}
.si-wrap{display:flex;height:calc(100vh - 220px);min-height:520px;background:var(--si-bg);border:1px solid var(--si-ln);border-radius:14px;overflow:hidden;color:var(--si-tx);font:14px/1.4 system-ui,-apple-system,"Segoe UI",Roboto,sans-serif;position:relative}
.si-wrap *{box-sizing:border-box}
.si-wrap button{font-family:inherit}
.si-side{width:360px;flex:none;display:flex;flex-direction:column;border-right:1px solid var(--si-ln);background:var(--si-bg);min-width:0}
.si-stop{display:flex;align-items:center;gap:10px;padding:12px 14px;background:var(--si-bar);min-height:60px}
.si-stop h3{margin:0;font-size:17px;font-weight:600;flex:1;color:var(--si-tx)}
.si-sw{display:flex;align-items:center;gap:7px;font-size:12px;color:var(--si-mut);cursor:pointer;user-select:none;background:none;border:0;padding:4px}
.si-sw i{width:34px;height:18px;border-radius:9px;background:#3b4a54;position:relative;transition:background .15s;flex:none}
.si-sw i:after{content:'';position:absolute;top:2px;left:2px;width:14px;height:14px;border-radius:50%;background:#aebac1;transition:left .15s,background .15s}
.si-sw.on i{background:var(--si-ac)}.si-sw.on i:after{left:18px;background:#fff}.si-sw.on{color:var(--si-tx)}
.si-bt2{background:#2a3942;border:0;color:var(--si-tx);border-radius:8px;padding:6px 10px;font-size:12.5px;cursor:pointer}.si-bt2:hover{background:#364650}
.si-busca{padding:8px 12px;border-bottom:1px solid var(--si-ln)}
/* O painel poe contorno vermelho em todo campo de [id$=View] com !important; o id ganha na especificidade. */
#suporteInbox .si-wrap :is(textarea, input):is(:focus, :focus-visible){outline:0!important;box-shadow:none!important;border-color:transparent!important}
.si-wrap .si-busca input{width:100%!important;height:36px!important;margin:0!important;border:0!important;box-shadow:none!important;border-radius:8px!important;background:var(--si-bar)!important;color:var(--si-tx)!important;padding:0 12px!important;font-size:14px;outline:0!important}
.si-busca input::placeholder{color:var(--si-mut)}
.si-filtros{display:flex;gap:6px;padding:8px 12px;flex-wrap:wrap;border-bottom:1px solid var(--si-ln)}
.si-filtros button{border:0;background:var(--si-bar);color:var(--si-mut);border-radius:16px;padding:5px 12px;font-size:13px;cursor:pointer}
.si-filtros button.on{background:#0a332c;color:#25d366}
.si-filtros select{background:var(--si-bar);color:var(--si-tx);border:0;border-radius:16px;padding:5px 10px;font-size:13px;max-width:100%}
.si-lista{flex:1;overflow-y:auto}
.si-it{display:flex;gap:12px;padding:10px 14px;cursor:pointer;border-bottom:1px solid #1d2a31;align-items:center;width:100%;background:none;border-left:0;border-right:0;border-top:0;text-align:left;color:inherit}
.si-it:hover{background:#202c33}.si-it.on{background:#2a3942}
.si-av{width:46px;height:46px;border-radius:50%;flex:none;display:flex;align-items:center;justify-content:center;font-weight:600;font-size:17px;color:#fff}
.si-it-c{flex:1;min-width:0}
.si-it-l1{display:flex;align-items:baseline;gap:8px}
.si-it-l1 b{flex:1;font-weight:500;font-size:15.5px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;color:var(--si-tx)}
.si-it-l1 small{font-size:12px;color:var(--si-mut);flex:none}
.si-it.nl .si-it-l1 small{color:#25d366}
.si-it-l2{display:flex;align-items:center;gap:6px;margin-top:2px}
.si-it-l2 span{flex:1;font-size:13.5px;color:var(--si-mut);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.si-nl{background:#25d366;color:#111b21;border-radius:11px;min-width:21px;height:21px;padding:0 6px;font-size:12px;font-weight:700;display:flex;align-items:center;justify-content:center;flex:none}
.si-loja{font-size:11px;color:#53bdeb;background:#0f2a3a;border-radius:4px;padding:1px 6px;margin-top:3px;display:inline-block;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.si-vazio{padding:30px 20px;text-align:center;color:var(--si-mut);font-size:13.5px;line-height:1.6}
.si-main{flex:1;display:flex;flex-direction:column;min-width:0;background:var(--si-chat)}
.si-ini{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:center;color:var(--si-mut);text-align:center;padding:30px;border-bottom:6px solid var(--si-ac)}
.si-ini h4{color:var(--si-tx);font-weight:300;font-size:28px;margin:14px 0 8px}
.si-ini p{margin:0;max-width:440px;font-size:14px;line-height:1.6}
.si-head{display:flex;align-items:center;gap:12px;padding:8px 14px;background:var(--si-bar);min-height:60px}
.si-head .si-av{width:40px;height:40px;font-size:15px}
.si-head-c{flex:1;min-width:0;cursor:pointer}
.si-head-c b{display:block;font-weight:500;font-size:16px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.si-head-c small{color:var(--si-mut);font-size:13px}
.si-acoes{display:flex;gap:6px;align-items:center}
.si-ic{background:none;border:0;color:#aebac1;cursor:pointer;padding:8px;border-radius:50%;display:flex;align-items:center;justify-content:center;text-decoration:none}
.si-ic:hover{background:rgba(255,255,255,.08)}
.si-ic svg{width:22px;height:22px}
.si-volta{display:none}
.si-msgs{flex:1;overflow-y:auto;padding:14px 7%;background-color:var(--si-chat);background-image:radial-gradient(rgba(255,255,255,.03) 1px,transparent 1.2px);background-size:18px 18px}
.si-dia{text-align:center;margin:10px 0}.si-dia span{display:inline-block;background:#182229;color:var(--si-mut);font-size:12.5px;padding:5px 12px;border-radius:8px}
.si-m{display:flex;margin:2px 0}.si-m.eq{justify-content:flex-end}
.si-b{max-width:65%;background:var(--si-in);border-radius:8px;padding:6px 8px 5px 9px;position:relative;word-wrap:break-word;overflow-wrap:anywhere;box-shadow:0 1px .5px rgba(0,0,0,.13)}
.si-m.eq .si-b{background:var(--si-out)}
.si-quem{font-size:12px;font-weight:600;color:#53bdeb;margin-bottom:2px}
.si-m.eq .si-quem{color:#7ae3c3}
.si-t{white-space:pre-wrap;font-size:14.2px;color:var(--si-tx)}.si-t a{color:#53bdeb}
.si-meta{float:right;margin:7px 0 -3px 10px;font-size:11px;color:rgba(233,237,239,.6);display:flex;gap:3px;align-items:center}
.si-ck{letter-spacing:-3px;margin-right:3px;font-size:12px}.si-ck.lida{color:#53bdeb}
.si-img{display:block;max-width:300px;max-height:320px;border-radius:6px;cursor:zoom-in;background:#2a3942;min-width:120px;min-height:80px;margin-bottom:2px}
.si-doc{display:flex;align-items:center;gap:10px;background:rgba(0,0,0,.18);border-radius:6px;padding:9px 10px;cursor:pointer;min-width:230px;margin-bottom:2px;color:var(--si-tx)}
.si-doc svg{color:#f15c6d;flex:none;width:30px;height:30px}.si-doc b{display:block;font-weight:500;font-size:13.5px;word-break:break-all}.si-doc small{color:var(--si-mut)}
.si-falha{color:#f15c6d;font-size:12px;margin-top:3px;cursor:pointer;text-align:right}
.si-foot{display:flex;align-items:flex-end;gap:8px;padding:8px 14px;background:var(--si-bar)}
/* !important: os paineis tem estilo geral de textarea (altura, borda, foco vermelho) que venceria. */
.si-wrap .si-foot textarea{flex:1;width:auto!important;margin:0!important;border:0!important;outline:0!important;box-shadow:none!important;resize:none!important;background:#2a3942!important;color:var(--si-tx)!important;border-radius:8px!important;padding:10px 12px!important;font:15px/20px inherit;font-family:inherit;height:42px;max-height:140px!important;min-height:42px!important}
.si-foot textarea::placeholder{color:var(--si-mut)}
.si-env{width:42px;height:42px;border-radius:50%;border:0;background:var(--si-ac);color:#111b21;cursor:pointer;display:flex;align-items:center;justify-content:center;flex:none}
.si-env svg{width:22px;height:22px}.si-env:disabled{opacity:.5;cursor:default}
.si-drop{position:absolute;inset:0;background:rgba(0,168,132,.18);border:3px dashed var(--si-ac);border-radius:14px;display:flex;align-items:center;justify-content:center;font-size:18px;color:#fff;z-index:5;pointer-events:none}
.si-info{width:330px;flex:none;border-left:1px solid var(--si-ln);background:var(--si-bg);display:flex;flex-direction:column;overflow:hidden}
.si-info[hidden]{display:none}
.si-info-top{display:flex;align-items:center;gap:10px;padding:12px 14px;background:var(--si-bar);min-height:60px}
.si-info-top b{flex:1;font-weight:500;font-size:16px}
.si-info-c{flex:1;overflow-y:auto;padding:14px}
.si-sec{background:#182229;border-radius:10px;padding:12px 14px;margin-bottom:12px}
.si-sec h5{margin:0 0 8px;font-size:12px;letter-spacing:.06em;text-transform:uppercase;color:var(--si-ac);font-weight:600}
.si-kv{display:flex;justify-content:space-between;gap:10px;font-size:13px;padding:3px 0}.si-kv span{color:var(--si-mut)}.si-kv b{font-weight:500;text-align:right;word-break:break-word}
.si-ped{border-top:1px solid var(--si-ln);padding:8px 0;font-size:13px}.si-ped:first-of-type{border-top:0}
.si-ped b{display:flex;justify-content:space-between;gap:8px;font-weight:500}.si-ped div{color:var(--si-mut);margin-top:2px}
.si-st{font-size:11px;border-radius:4px;padding:1px 6px;font-weight:600}
.si-st.ok{background:#0a332c;color:#25d366}.si-st.pend{background:#3a2e10;color:#f0b232}.si-st.cx{background:#3a1d22;color:#f15c6d}
.si-zoom{position:fixed;inset:0;background:rgba(11,20,26,.95);z-index:100000;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:12px}
.si-zoom img{max-width:92vw;max-height:84vh;border-radius:4px}
.si-zoom div{display:flex;gap:10px}
.si-modal{position:fixed;inset:0;background:rgba(0,0,0,.6);z-index:100000;display:flex;align-items:center;justify-content:center;padding:16px}
.si-modal>div{background:var(--si-bg,#111b21);color:#e9edef;border:1px solid #2a3942;border-radius:14px;width:520px;max-width:100%;max-height:85vh;display:flex;flex-direction:column;font:14px/1.4 system-ui,sans-serif}
.si-modal header{display:flex;align-items:center;gap:10px;padding:14px 16px;border-bottom:1px solid #2a3942}
.si-modal header b{flex:1;font-size:16px;font-weight:600}
.si-modal .si-ml{overflow-y:auto;padding:6px 16px 14px}
.si-modal .si-ml label{display:flex;align-items:center;justify-content:space-between;gap:10px;padding:9px 0;border-bottom:1px solid #1d2a31}
.si-modal footer{display:flex;gap:8px;padding:12px 16px;border-top:1px solid #2a3942;justify-content:flex-end;flex-wrap:wrap}
.si-aviso{font-size:12.5px;color:var(--si-mut);padding:8px 14px;background:#182229;border-bottom:1px solid var(--si-ln);line-height:1.5}
@media (max-width:1180px){.si-info{position:absolute;right:0;top:0;bottom:0;z-index:4;box-shadow:-8px 0 24px rgba(0,0,0,.4)}}
@media (max-width:820px){
  .si-wrap{height:calc(100vh - 120px)}
  .si-side{width:100%}.si-main{display:none}
  .si-wrap.si-m-chat .si-side{display:none}.si-wrap.si-m-chat .si-main{display:flex}
  .si-volta{display:flex}.si-msgs{padding:12px 10px}.si-b{max-width:85%}
  .si-info{width:100%}
}

/* ---- abas, coluna de lojas, etiquetas, espera, notas, rapidas, automaticas (31/10) ---- */
.si-abas{display:flex;align-items:center;gap:6px;margin-bottom:10px;flex-wrap:wrap;font:14px/1.3 system-ui,-apple-system,"Segoe UI",Roboto,sans-serif}
.si-abas>button:not(.si-sw):not(.si-bt2){border:1px solid var(--si-ln);background:var(--si-bg);color:var(--si-mut);border-radius:10px;padding:8px 14px;font-size:14px;cursor:pointer;font-family:inherit}
.si-abas>button.on{background:#0a332c;color:#25d366;border-color:#0a332c}
.si-abas-esp{flex:1}
.si-abas .si-sw{background:var(--si-bg);border:1px solid var(--si-ln);border-radius:10px;padding:7px 10px}
.si-lojas{width:210px;flex:none;border-right:1px solid var(--si-ln);overflow-y:auto;background:#0d171d}
.si-lojas-t{padding:14px 14px 8px;font-size:11px;letter-spacing:.08em;text-transform:uppercase;color:var(--si-mut);font-weight:600}
.si-lj{display:grid;grid-template-columns:1fr auto;grid-template-rows:auto auto;column-gap:8px;width:100%;text-align:left;background:none;border:0;border-left:3px solid transparent;color:var(--si-tx);padding:9px 12px;cursor:pointer;font-family:inherit}
.si-lj:hover{background:#17242c}.si-lj.on{background:#1f2f38;border-left-color:var(--si-ac)}
.si-lj-n{font-size:13.5px;font-weight:500;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.si-lj-s{grid-column:1;font-size:11.5px;color:var(--si-mut)}
.si-lj .si-nl{grid-row:1/3;grid-column:2;align-self:center}
.si-filtros2{padding-top:0}
.si-filtros2 select{flex:1;min-width:0}
.si-loja-sel{display:none}
.si-it-l3{display:flex;flex-wrap:wrap;gap:4px;margin-top:4px;align-items:center}
.si-it-l3 .si-loja{margin-top:0}
.si-esp{font-size:11px;color:#f0b232;background:#3a2e10;border-radius:4px;padding:1px 6px}
.si-esp.alerta{color:#fff;background:#c0392b}
.si-dono{font-size:11px;color:#aebac1;background:#24323b;border-radius:4px;padding:1px 6px;white-space:nowrap}
.si-etq{display:inline-flex;align-items:center;gap:4px;font-size:11px;border:1px solid;border-radius:10px;padding:1px 7px;white-space:nowrap}
.si-etq button{background:none;border:0;color:inherit;cursor:pointer;padding:0 0 0 2px;font-size:13px;line-height:1}
.si-etqs{display:flex;flex-wrap:wrap;gap:6px;margin-bottom:8px}
.si-etq-add{background:#1f2c33;border:1px dashed #3b4a54;color:var(--si-mut);border-radius:10px;padding:2px 8px;font-size:11.5px;cursor:pointer;font-family:inherit}
.si-etq-add:hover{color:var(--si-tx);border-color:var(--si-ac)}
.si-head-est{display:block;font-size:12px;color:var(--si-mut)}
.si-head-est.alerta{color:#ff8a7a}
.si-m-nota{justify-content:center}
.si-m-nota .si-b{background:#3a3214;max-width:80%;border:1px dashed #b8972e}
.si-m-nota .si-quem{color:#f0c94a}
.si-m-auto .si-b{background:#1d3b36}
.si-m-auto .si-quem{color:#9fd8c8}
#suporteInbox .si-wrap .si-foot textarea.si-ta-nota{background:#3a3214!important}
.si-ic.on{color:#f0c94a;background:rgba(240,201,74,.12)}
.si-ic:disabled{opacity:.35;cursor:default}
.si-main{position:relative}
.si-pop{position:absolute;left:14px;right:14px;bottom:64px;max-height:300px;overflow-y:auto;background:#233138;border:1px solid #2f3f48;border-radius:10px;box-shadow:0 10px 30px rgba(0,0,0,.45);z-index:6}
.si-pop[hidden]{display:none}
.si-pop-t{display:flex;align-items:center;justify-content:space-between;padding:9px 12px;border-bottom:1px solid #2f3f48;font-size:12.5px}
.si-lk{background:none;border:0;color:#53bdeb;cursor:pointer;font-size:12.5px;font-family:inherit}
.si-pop-it{display:block;width:100%;text-align:left;background:none;border:0;color:var(--si-tx);padding:8px 12px;cursor:pointer;font-family:inherit}
.si-pop-it b{display:block;font-size:13.5px;font-weight:600}
.si-pop-it span{display:block;font-size:12.5px;color:var(--si-mut);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.si-pop-it.on,.si-pop-it:hover{background:#2a3942}
.si-bt-pix{background:var(--si-ac);color:#111b21;border:0;border-radius:8px;padding:8px 14px;font-weight:600;font-size:13px;cursor:pointer;font-family:inherit;margin-top:6px}
.si-bt-pix:disabled{opacity:.55;cursor:default}
.si-mini{font-size:11.5px;color:var(--si-mut);margin:4px 0 0;line-height:1.45}
.si-lb{display:block;font-size:12.5px;color:var(--si-mut);margin:10px 0 0}
#suporteInbox .si-in,.si-modal .si-in{display:block;width:100%!important;margin:5px 0 0!important;background:#2a3942!important;color:var(--si-tx)!important;border:1px solid #2a3942!important;border-radius:8px!important;padding:9px 11px!important;font:14px/1.4 inherit;font-family:inherit;outline:0!important;box-shadow:none!important;min-height:0!important;height:auto!important}
#suporteInbox .si-in:focus,.si-modal .si-in:focus{border-color:var(--si-ac)!important}
#suporteInbox textarea.si-in,.si-modal textarea.si-in{resize:vertical!important}
.si-erro{color:#f15c6d;font-size:12.5px;margin:8px 0 0;min-height:1em}
.si-ok{color:#25d366;font-size:13px;align-self:center}
.si-cfg{display:flex;gap:16px;min-height:calc(100vh - 220px);background:var(--si-bg);border:1px solid var(--si-ln);border-radius:14px;padding:16px;color:var(--si-tx);font:14px/1.4 system-ui,-apple-system,"Segoe UI",Roboto,sans-serif}
.si-cfg[hidden]{display:none}
.si-cfg h3{margin:0 0 4px;font-size:17px;font-weight:600;color:var(--si-tx)}
.si-cfg-lista{width:320px;flex:none;display:flex;flex-direction:column;gap:8px;overflow-y:auto;max-height:calc(100vh - 260px)}
.si-cfg-lista>.si-bt-pix{margin:0 0 4px}
.si-cfg-ed{flex:1;min-width:0;max-width:680px}
.si-rap-it{display:block;width:100%;text-align:left;background:#182229;border:1px solid transparent;border-radius:10px;color:var(--si-tx);padding:10px 12px;cursor:pointer;margin-bottom:6px;font-family:inherit}
.si-rap-it b{display:block;font-size:14px;font-weight:600}
.si-rap-it span{display:block;font-size:12.5px;color:var(--si-mut);margin-top:2px}
.si-rap-it.on,.si-rap-it:hover{border-color:var(--si-ac)}
.si-vars{display:flex;flex-wrap:wrap;gap:6px;margin-top:8px}
.si-var{background:#0f2a3a;color:#53bdeb;border:0;border-radius:6px;padding:3px 8px;font-size:12px;cursor:pointer;font-family:ui-monospace,monospace}
.si-cfg-ac{display:flex;gap:10px;align-items:center;margin-top:12px;flex-wrap:wrap}
.si-cfg-ac .si-bt-pix{margin:0}
.si-bt-del{color:#f15c6d}
.si-auto{flex:1;max-width:760px}
.si-auto-topo{margin-bottom:6px}
.si-auto-card{background:#182229;border-radius:12px;padding:14px;margin-top:12px}
.si-auto-h{display:flex;gap:12px;align-items:flex-start;margin-bottom:8px}
.si-auto-h b{display:block;font-size:15px}
.si-auto-h .si-mini{display:block;margin:2px 0 0}
.si-auto-hr{display:flex;gap:12px;align-items:flex-end;flex-wrap:wrap;margin-top:6px}
.si-auto-hr .si-lb{width:120px}
.si-dias{display:flex;gap:4px;flex-wrap:wrap}
.si-dia-b{background:#24323b;color:var(--si-mut);border:0;border-radius:6px;padding:7px 9px;font-size:12.5px;cursor:pointer;font-family:inherit}
.si-dia-b.on{background:#0a332c;color:#25d366}
.si-modal .si-ml p{margin:8px 0}
@media (max-width:1100px){.si-lojas{display:none}.si-loja-sel{display:block}}
@media (max-width:820px){.si-cfg{flex-direction:column}.si-cfg-lista{width:100%;max-height:none}.si-abas>button:not(.si-sw):not(.si-bt2){padding:7px 10px;font-size:13px}}
.si-head-c{min-width:120px}
.si-head-c small{display:block;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.si-wrap.si-multi .si-lojas{width:190px}
@media (max-width:1750px){.si-wrap.si-multi .si-info{position:absolute;right:0;top:0;bottom:0;z-index:4;box-shadow:-8px 0 24px rgba(0,0,0,.4)}}
/* ---- aba Disparos e pedido da conversa (31/10) ---- */
.si-ped-chip{font-size:11px;color:#f0c94a;background:#3a3214;border-radius:4px;padding:1px 6px;white-space:nowrap}
.si-disp{display:block}
.si-disp-col{max-width:1100px}
.si-disp-fil{display:flex;gap:12px;align-items:flex-end;flex-wrap:wrap}
.si-disp-fil .si-lb{min-width:200px}
.si-disp-fil .si-bt-pix{margin:0 0 1px}
.si-disp-tab{margin-top:14px;overflow-x:auto}
.si-disp-topo{padding:6px 0 10px}
.si-chk{font-size:13px;color:var(--si-tx);cursor:pointer;display:inline-flex;align-items:center;gap:6px}
.si-disp-tab table{width:100%;border-collapse:collapse;font-size:13px}
.si-disp-tab th{text-align:left;color:var(--si-mut);font-weight:600;font-size:11.5px;text-transform:uppercase;letter-spacing:.05em;padding:8px 10px;border-bottom:1px solid var(--si-ln)}
.si-disp-tab td{padding:9px 10px;border-bottom:1px solid #1d2a31;vertical-align:top;color:var(--si-tx)}
.si-disp-tab td .si-mini{margin:2px 0 0}
.si-disp-tab input[type=checkbox]{width:16px;height:16px;accent-color:#00a884;cursor:pointer}
.si-disp-tab input[type=checkbox]:disabled{opacity:.35;cursor:default}
.si-sit{color:var(--si-mut);font-size:12.5px}
.si-sit.ok{color:#25d366}.si-sit.nao{color:#f0b232}